Active Listening and Empathy
Active listening and empathy are crucial skills for project managers when dealing with challenging situations or difficult customers. Here's how to effectively practice active listening and empathy: Pay Attention: Give…
3 Tips for Cooling Down a Spicy Customer
Dealing with a spicy customer, one who may be agitated or difficult to handle, requires tact, patience, and effective communication skills. Here are three tips for cooling down a spicy…